It would be useful to be able to be able to create and apply multiple "tags" to each comment - rather than make a comment fit a single observation modifier.

Example - A defective GFCI in the kitchen - could apply a tag for the location of "kitchen", a tag of "Safety hazard" for the severity, a tag of "electrician" for who to call for repair, etc.

Then then observations could be sorted/filtered in the summary in a million different ways to suit the users needs. (Ie. Client says they are hiring an electrician and want a quick list of all the electrical issues in the report... or maybe the agent just wants a list of safety hazards, etc)